1. Data Collection
We collect the following data for service functionality and billing:
- Identification: Full name, physical address, phone number.
- Access: Email address and password (encrypted).
- Communication: Support message history to provide continuous assistance.
2. Google Analytics
Our website uses Google Analytics to analyze how visitors interact with our pages. It collects anonymous data (pages visited, time spent on site). We use this information exclusively to improve the performance and visibility of the site.
3. Data Storage
Contact data and support ticket history are kept to facilitate software use and comply with legal billing obligations. Support messages are available in the user dashboard for future reference.
4. User Rights and Account Deletion (GDPR)
According to GDPR, you have the right to access, rectify, or delete your data.
Update: You can modify profile data and your password at any time from the account settings.
Deletion Procedure: To permanently delete the account, you must open a support ticket requesting deletion.
Confirmation: We will send a confirmation email to the address associated with the account. After clicking the confirmation link in the email, the account will be permanently deleted within 24 hours and can no longer be accessed.
5. Third-Party Data Sharing
We do not sell your data. We only share data with essential providers: the payment processor (to finalize the purchase) and Google Analytics (for traffic analysis).